Shipping Policy – Thiago Pet shop LLC

At Thiago Pet Shop LLC, we are committed to delivering your premium pet toys as quickly and securely as possible. Please review our shipping practices below to understand how and when your order will be processed and delivered.

1. Order Processing & Handling Time

We strive to get your dog’s new toys out the door without delay.

Order Cut-Off Time: 5:00 PM (EST)
Handling Time: 0 to 1 Business Day (Monday – Friday)

Orders placed before 5:00 PM EST on a business day will be processed the same day or the following business day. Orders placed after 5:00 PM EST, or on weekends and holidays, will begin processing on the next business day.

2. Shipping Rates & Transit Time

We offer straightforward, transparent shipping rates for all our customers within the United States. Delivery times are calculated from the day your order is dispatched from our facility.

Standard Shipping (Orders under $100.00): $5.99 Flat Rate
Free Shipping (Orders $100.00 and over): $0.00 (Free)
Transit Time: 1 to 3 Business Days (Monday – Friday)

(Total expected delivery time from the moment you place your order is generally 1 to 4 business days).

3. Order Tracking

Once your order has been successfully processed and leaves our facility, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor the progress of your package in real-time. Please allow up to 24 hours for the tracking information to update in the carrier’s system.

4. Address Accuracy

Please ensure that all shipping information is correct at checkout. Thiago Pet Shop LLC is not responsible for packages that are delayed, lost, or misrouted due to an incorrect or incomplete shipping address provided by the customer. If you realize you have made an error in your shipping details, please contact us immediately before the 5:00 PM cut-off time so we can attempt to make corrections.

5. Lost, Stolen, or Damaged Packages

While we take great care in packaging our heavy-duty pet toys, transit issues can occasionally occur. If your package arrives damaged, or if your tracking shows the item as delivered but you have not received it, please contact our customer support team within 48 hours so we can assist you in filing a claim with the carrier and resolving the issue.

Contact Us

If you have any questions regarding your order’s shipping status or our policy, our team is always ready to help.