Frequently Asked Questions (FAQ)
What You Need to Know (Orders & Payment)
What payment methods do you accept? We securely process all payments through Stripe. We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. All prices are listed and processed in USD.
What is your order cut-off time? Our daily order cut-off time is 5:00 PM (EST). Orders placed before this time on a business day will begin processing the same day.
What should I do if my package arrives damaged? If your item is damaged during transit, please contact our support team at support@thiagopetshopllc.com within 48 hours of delivery so we can issue a replacement or a full refund.
Why Choose Us (Products & Policies)
Why are Thiago Pet Shop toys better for my dog? Standard pet toys can break down quickly and become choking hazards for strong chewers. We exclusively focus on premium-grade, heavy-duty rubber toys designed specifically to withstand aggressive chewing, ensuring maximum durability, safety, and dental health for your dog.
Why do you offer free returns? We want you to shop with total confidence. If our products don’t meet your expectations, we believe returning them shouldn’t be a burden. That is why we cover all return shipping costs and never charge restocking fees.
How It Works (Shipping & Returns)
How much does shipping cost? We offer a flat shipping rate of $5.99 for all orders under $100.00. If your order totals $100.00 or more, standard shipping is completely free.
How long will it take to receive my order? We pride ourselves on fast fulfillment. We require 0 to 1 business day for handling. Once shipped, transit time within the United States is typically 1 to 3 business days.
How do I track my order? As soon as your order leaves our facility, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your package’s delivery progress in real-time.
How do I initiate a return and get a refund? You have 30 days from the delivery date to return an item. Simply contact us, and we will provide a free pre-paid return shipping label. Once we receive the returned item at our facility, we will process your refund to your original payment method within 7 business days.
Contact Support
Still have questions? We are here to help!
- Phone: +1 305-490-9931
- Email: support@thiagopetshopllc.com
- Address: 7181 SW 8th St, Miami, FL 33144, United States